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Why partner for managed services?

Key Takeaways: 5 BENEFITS OF PARTNERING FOR MANAGED SERVICES, WHAT IS A FULLY MANAGED BLACKFOOT SOLUTION

5 Benefits of Partnering for Managed Services

Blackfoot Communications delivers managed services with expertise around network connectivity, cybersecurity, and voice services. By managing your services together, we are able to deliver new efficiencies, greater security, and smoother operations for your business. In short, a fully managed solution from Blackfoot is comprised of six core services: SD-WAN, firewall, connectivity, failover, VoIP, and WiFi. Check out our infographic for an overview.

As a result of our work as a trusted managed service provider, we have found five benefits that continually resonate with our clients. In addition, these helpful considerations can guide your business case to partner for managed services.

Managed Services Benefit #1: Get a business-grade data connection that is always available.

Critical to any business today is a fast and reliable data connection.

First, Managed SD-WAN simplifies your network operations in the cloud by using whatever internet connection is available at your office location, such as broadband, LTE, or MPLS. Moreover, this  simplifies deployment, so we can get your business data connection up as quickly as possible.

SD-WAN delivers the highest level of performance by using the bandwidth from all circuits simultaneously. In addition, it enables application prioritization so you always have the bandwidth required for critical business functions. SD-WAN can be combined with an existing MPLS network to deliver a hybrid SD-WAN solution. For instance, in a hybrid model, mission critical traffic is sent via a high quality, secure MPLS circuit and internet-destined traffic is sent via a less expensive SD-WAN broadband circuit.

Second, your internet connection needs to be reliable. Managed Failover ensures your business data connection is always available by providing a backup internet circuit with automatic failover. We can use your existing ISP or provide a carrier diverse LTE secondary circuit for your failover. After that, our managed failover service will monitor the heartbeat of your network. If it detects your active circuit is down for 30 seconds, traffic will be traversed to your backup or passive circuit, so your connection is never down for more than a minute.

Managed Services Benefit #2: Rely on experts who focus on network security and uptime all day, every day.

With any network solution, security is of utmost importance. Managed Firewall protects your network from cyberattacks at the perimeter. Our firewall solution is situated between your internal network and the public internet as the first line of defense against unauthorized external threats. We use industry best practices and leading technology partners to deliver advanced threat detection. In addition, our team’s heightened network focus and certified security expertise mean faster response times and greater business continuity for you.

What does a fully managed solution from Blackfoot look like?

Check out our infographic to see how all of our services come together as a fully managed solution.

Managed Services Benefit #3: Rely on a single vendor for management and support.

If you have multiple business locations with different vendors for each, your vendor matrix can quickly become complex. This becomes even more problematic when troubleshooting an issue. Instead, you can offload all of your internet access provider trouble ticket management and issue resolution activities​ on Blackfoot. As your Managed Connectivity provider, we can aggregate circuits, manage vendor billing, and do all network troubleshooting. In addition, you’ll work with a dedicated account manager who knows your business and provides direct access to our team of certified experts. Most importantly, you have a single point of contact for all of your connections if an issue arises.

Managed Services Benefit #4: Focus internal resources on the core of your business.

Certainly, a benefit of partnering for managed services is enabling internal resources to focus on mission-critical tasks. By relying on Blackfoot to keep your business secure and online, you can reserve your internal team’s time for the core of your business, such as managing a CRM or point-of-sale system, handling LAN needs, or internal tech support. In short, tap into managed services where you need them.

For example, if a quality voice connection is a key to your business, Managed Voice simplifies business communications. Our modern VoIP phone service easily scales to add extensions, phones, or new capabilities on the fly. In addition, support a remote or mobile workforce by enabling your team to communicate anywhere from any device.

If you require WiFi for employees and customers, we offer a secure Managed WiFi solution that provides full coverage for your business. We can manage your business WiFi with proactive monitoring and remote issue resolution, for a reliable and secure WiFi connection.

Managed Services Benefit #5: Easily budget for your business technology with predictable monthly costs.

Above all, the greatest benefit of partnering for managed services is one solution from one provider for one predictable monthly cost. Our managed services provide all-inclusive, zero upfront cost solutions that are optimized for your unique business needs. In other words, everything is covered under one recurring monthly fee, so you don’t have to worry about budgeting for things like equipment breakage and software upgrades.

Infographic: What is a fully managed Blackfoot solution?

managed servicesMany businesses today are choosing to partner for managed services to improve network performance, streamline business operations, gain efficiencies, and more. Let Blackfoot Communications connect your business to more and deliver expertise around your network connectivity, cybersecurity, and voice services. Check out our infographic for an overview of our suite of managed services.

 

Why Blackfoot?

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“I wish more business partners and solution providers were as transparent and collaborative with their “access” and expertise as Blackfoot Communications.”

Bryan Dady, IT Infrastructure Director, Glacier Bancorp

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"Always within reach by phone or email, with great customer service!  When I have to call with any questions or support, I know I will get someone who will assist me with the utmost respect, skill, and professionalism. I highly recommend Blackfoot as a partner for any telecommunications needs.”

Sam Perkins, Center Network Engineer | IT Operations, Community Medical Center

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“I was sick of dealing with an internet provider, a WiFi provider, and a separate phone provider to figure out one problem. Blackfoot was adaptable and came up with unique solutions for our business. If something goes wrong, it’s so much simpler to troubleshoot by making one call to one vendor. It’s really nice having a company that is willing to work with us.”

Ashley Grassa, Director of Operations PureWest Christie's International Real Estate

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“The team over at Blackfoot has been instrumental in the success of our business. Their customer service and dedication to supporting us has been refreshing. It’s nice to be able to reach out to someone and have them genuinely want to help.”

Mike Rogers, Controller, Sleep City / Cranky Sam's Brewery / Smart Rooms

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“Dusty St John and the technical support team at Blackfoot have been a pleasure to work with. Their response time when contacted with either a problem or general question is excellent. Blackfoot, especially Dusty, has also been willing to consult and help with questions about products and processes that are not necessarily part of its product suite in order to help solve problems my organization has needed help with.”

Dale Asanovich, IT Director, Hellgate Elementary School

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Kathy A. Conlin, Sanders County Commissioners’ Office

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"Blackfoot is our partner. They care as much about our business as they do their own."

Earl Akers, Director of Information Services, Western Montana Mental Health Center

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“Customer service is so important in our line of work. That’s why we needed a provider who could deliver reliable voice and data services. Blackfoot has been a great partner since 2015 and truly shares our vision of customer service excellence.”

Quin Williams, Vice President, Williams Plumbing

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"It’s a matter of confidence, trust and rapport."

Dan Lee, IT Support Specialist, JCCS

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"While cost savings are significant, having a company that can provide timely and superior support is pretty significant, as well."

Matthew Roberts, Systems Administrator, Garlington, Lohn & Robinson Attorneys

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