Fiber Success Story: Bank of Bozeman
BLACKFOOT CONNECTS business WITH FIBER TO DELIVER DEDICATED INTERNET CONNECTIVITY.
Bank of Bozeman, an independently owned community bank serving the Gallatin Valley in Montana, was having issues with the reliability of their business internet. Their existing internet service provider’s circuit couldn’t keep up with their network demands. They were experiencing network lag, insufficient bandwidth, and inconsistent internet speeds. Above all, issues with connectivity were impacting operations and ultimately their bottom line. Bank of Bozeman came to Blackfoot Communications looking for a secondary connection to back up their current internet provider.
“We are a financial institution and we send a lot of traffic over the internet to our core provider. Slow internet slows our productivity.”
– Mitch Johnson, VP/CFO, Bank of Bozeman
Instead of just serving as a backup provider, Blackfoot proposed taking over Bank of Bozeman’s primary data connection. As a local internet provider, Blackfoot has more than 30 miles of fiber in the ground in Bozeman. And the bank is within close proximity to Blackfoot fiber, which would enable a reliable connection.
Blackfoot engineered the bank's dedicated internet access (DIA) solution using Gigabit Passive Optical Network (GPON) technology. This enables ISPs, like Blackfoot, to make more efficient use of fiber assets. Moreover, GPON provides additional security at the circuit level compared to a traditional fiber solution. As a financial institution, Bank of Bozeman has stringent privacy requirements, and Blackfoot was able to accommodate all of their needs.
"Blackfoot’s solution met our needs 100 percent. Our employees are plugged in all the time and the big thing for us was securing a dedicated, consistent speed."
–– Mitch Johnson, VP/CFO, Bank of Bozeman
“I wish more business partners and solution providers were as transparent and collaborative with their “access” and expertise as Blackfoot Communications.”
Bryan Dady, IT Infrastructure Director, Glacier Bancorp
"Always within reach by phone or email, with great customer service! When I have to call with any questions or support, I know I will get someone who will assist me with the utmost respect, skill, and professionalism. I highly recommend Blackfoot as a partner for any telecommunications needs.”
Sam Perkins, Center Network Engineer | IT Operations, Community Medical Center
“I was sick of dealing with an internet provider, a WiFi provider, and a separate phone provider to figure out one problem. Blackfoot was adaptable and came up with unique solutions for our business. If something goes wrong, it’s so much simpler to troubleshoot by making one call to one vendor. It’s really nice having a company that is willing to work with us.”
Ashley Grassa, Director of Operations PureWest Christie's International Real Estate
“The team over at Blackfoot has been instrumental in the success of our business. Their customer service and dedication to supporting us has been refreshing. It’s nice to be able to reach out to someone and have them genuinely want to help.”
Mike Rogers, Controller, Sleep City / Cranky Sam's Brewery / Smart Rooms
“Dusty St John and the technical support team at Blackfoot have been a pleasure to work with. Their response time when contacted with either a problem or general question is excellent. Blackfoot, especially Dusty, has also been willing to consult and help with questions about products and processes that are not necessarily part of its product suite in order to help solve problems my organization has needed help with.”
Dale Asanovich, IT Director, Hellgate Elementary School
“Blackfoot Communications provides and manages our phone solution at the Sanders County Courthouse. We had an outdated phone system that we needed to replace. The transition was very coordinated and proved to be smoother than we thought. Now we have a modern phone solution with the best tech support ever!”
Kathy A. Conlin, Sanders County Commissioners’ Office
"Blackfoot is our partner. They care as much about our business as they do their own."
Earl Akers, Director of Information Services, Western Montana Mental Health Center
“Customer service is so important in our line of work. That’s why we needed a provider who could deliver reliable voice and data services. Blackfoot has been a great partner since 2015 and truly shares our vision of customer service excellence.”
Quin Williams, Vice President, Williams Plumbing
"It’s a matter of confidence, trust and rapport."
Dan Lee, IT Support Specialist, JCCS
"While cost savings are significant, having a company that can provide timely and superior support is pretty significant, as well."
Matthew Roberts, Systems Administrator, Garlington, Lohn & Robinson Attorneys