What is VoIP?
Key Takeaways: Definition of VoIP, Business Benefits of VoIP, Advantages of VoIP, 5 reasons to switch, white paper download
Definition of VoIP
Voice over Internet Protocol, or VoIP, delivers your phone connection over the internet. Learn how it's the ideal phone solution for your business. In times of growth, you need systems and resources that scale with you. When it comes to your business phone system, seemingly limitless scalability is achieved through VoIP. Also commonly known as voice over IP.
In the most basic sense, VoIP use data connections rather than traditional analog lines to transmit and receive voice calls. Simply put, your business phone service is delivered over the internet. Many businesses are switching to a hosted voice solution from VoIP providers like Blackfoot. Here are four key reasons businesses today are choosing a VoIP solution.
Business Benefits of VoIP
Today, it seems the only constant in business is change. And to remain competitive, businesses must keep up with ever-evolving communications technology. That’s why more businesses are saving time and money by switching to a VoIP business phone solution. VoIP solutions are significantly changing the way companies do business for the better.
Learn more about how a hosted VoIP phone solution can benefit your business by downloading our Whitepaper: The Case for VoIP for Business. What you will learn:
- Technological advantages of today’s hosted voice solutions.
- Top reasons businesses are making the switch to hosted VoIP phone systems.
- How to identify a quality business VoIP provider.
Download our VoIP whitepaper.
Explore the benefits of a managed VoIP solution and what to look for when choosing a provider.
Advantages of VoIP
Save on capital expenses.
Traditional office phone systems can be expensive to purchase — especially if you need to buy more phone handsets and lines than you currently use. By contrast, VoIP phone service includes all the equipment and features you need for one monthly fee. There’s no capital expense in setting up a system, which frees up your resources to invest in other assets to fuel your growth.
Easily scale with business growth.
With VoIP technology, the connection in your office can easily handle voice and data traffic from hundreds of individual phone lines and computers. If you need to add capacity, it's as simple as plugging in another phone to the network. That's why VoIP is ideal for growing businesses. As you expand, VoIP service can easily scale from a few phones and lines, to more than 500 phones and 100 lines.
Seamlessly connect on the go.
Maintain one number for all of your business contacts. Instead of providing your cell phone number, local office phone numbers and more, a hosted VoIP solution makes it seamless to connect on the go. Common features include virtual receptionist, call hunting, simultaneous ring and mobility applications. When you're easily reachable, you'll never have to wait around for an important call.
Future-proof your phone system.
With a managed voice solution there’s no equipment for you to own or maintain. Instead, Blackfoot sets up and maintains your phone system in the cloud. Quality VoIP providers, like Blackfoot, will provide a system that is hosted on a secure cloud and managed end-to-end. That means any software updates are automatically deployed on your system, bugs are quickly diagnosed and resolved, and call quality is never compromised.
5 Reasons to Switch to VoIP
Zero upfront cost.
Upgrade to a modern business phone system with zero upfront investment. One flat monthly fee includes use of the system, voice service, long distance and all required maintenance and upgrades. Blackfoot Communications manages your voice solution, so there is no system for you to own or maintain. As a result, you'll realize long-term cost savings.
Seamlessly connect on the go.
VoIP allows you to easily connect to your business phone system from anywhere so you can maintain one phone number for all your contacts. Our solution provides features that can effortlessly connect your remote workforce such as virtual receptionist, call hunting, unified messaging and more.
Scale on demand.
VoIP is easily scalable to accommodate business growth. Quickly add phones and extensions or deploy new offices. We can handle it all to get you up and running as soon as possible.
Gain security and reliability.
Blackfoot's VoIP is hosted on our secure cloud and is managed end-to-end. That means we can automatically deploy updates to your system and quickly diagnose and resolve an issues that arise.
Access 24/7/365 dedicated support.
Our experts monitor and maintain Blackfoot's redundant network 24/7/365, helping ensure our clients are 'always up and running. Plus, we provided dedicated account management so you have a single point of contact should any needs arise.
“I wish more business partners and solution providers were as transparent and collaborative with their “access” and expertise as Blackfoot Communications.”
Bryan Dady, IT Infrastructure Director, Glacier Bancorp
"Always within reach by phone or email, with great customer service! When I have to call with any questions or support, I know I will get someone who will assist me with the utmost respect, skill, and professionalism. I highly recommend Blackfoot as a partner for any telecommunications needs.”
Sam Perkins, Center Network Engineer | IT Operations, Community Medical Center
“I was sick of dealing with an internet provider, a WiFi provider, and a separate phone provider to figure out one problem. Blackfoot was adaptable and came up with unique solutions for our business. If something goes wrong, it’s so much simpler to troubleshoot by making one call to one vendor. It’s really nice having a company that is willing to work with us.”
Ashley Grassa, Director of Operations PureWest Christie's International Real Estate
“The team over at Blackfoot has been instrumental in the success of our business. Their customer service and dedication to supporting us has been refreshing. It’s nice to be able to reach out to someone and have them genuinely want to help.”
Mike Rogers, Controller, Sleep City / Cranky Sam's Brewery / Smart Rooms
“Dusty St John and the technical support team at Blackfoot have been a pleasure to work with. Their response time when contacted with either a problem or general question is excellent. Blackfoot, especially Dusty, has also been willing to consult and help with questions about products and processes that are not necessarily part of its product suite in order to help solve problems my organization has needed help with.”
Dale Asanovich, IT Director, Hellgate Elementary School
“Blackfoot Communications provides and manages our phone solution at the Sanders County Courthouse. We had an outdated phone system that we needed to replace. The transition was very coordinated and proved to be smoother than we thought. Now we have a modern phone solution with the best tech support ever!”
Kathy A. Conlin, Sanders County Commissioners’ Office
"Blackfoot is our partner. They care as much about our business as they do their own."
Earl Akers, Director of Information Services, Western Montana Mental Health Center
“Customer service is so important in our line of work. That’s why we needed a provider who could deliver reliable voice and data services. Blackfoot has been a great partner since 2015 and truly shares our vision of customer service excellence.”
Quin Williams, Vice President, Williams Plumbing
"It’s a matter of confidence, trust and rapport."
Dan Lee, IT Support Specialist, JCCS
"While cost savings are significant, having a company that can provide timely and superior support is pretty significant, as well."
Matthew Roberts, Systems Administrator, Garlington, Lohn & Robinson Attorneys