What managed services are best for healthcare?
Key Takeaways: Firewall Minimizes Network Security Breaches, Failover Ensures Always-On Connection, SD-WAN Enables Rapid Responses, Managed Solution Adheres to Strict Regulations
4 Healthcare Technology Challenges Solved by Managed Services
For the healthcare industry, dependable technology is critical to delivering patient care and keeping operations running smoothly. How can you ensure your organization is proactively protected? Blackfoot Communications delivers managed services that help solve four key technology challenges faced by healthcare.
#1: Minimize network security breaches.
The medical sector has become a major target for cyberattacks due to the sensitive nature of patient information that is collected and stored. Misconfigured firewalls are a top reason for network security breaches. In addition, the healthcare industry has seen rapid growth on the Internet of Medical Things (IoMT) which can create additional security gaps.
Gain peace of mind by relying on Blackfoot’s certified experts who focus on network security all day, every day. Blackfoot can protect your network at the perimeter with Managed Firewall. Our firewall solution is situated between your internal network and the public internet as the first line of defense against unauthorized external threats. Our certified security team provides 24/7/365 network monitoring, leveraging industry best practices and leading technology partners, to deliver advanced threat detection.
#2: Ensure an always-on data connection.
Is there anything more critical than needing a reliable data connection while in the operating room? For healthcare, a stable network connection can truly be life-or-death. Daily patient care has also seen tremendous growth in the adoption of telehealth which requires a stable data connection for providers to conduct video consults with patients, use remote monitoring devices, and access EMRs. Managed Failover can proactively ensure your connection is always available. Our failover solution provides a backup internet circuit with automatic failover in case of an outage on your primary circuit.
For added protection from a network outage, we also recommend using a geographically and technologically diverse carrier for your secondary circuit. That means the circuit won’t leverage any part of the last- or middle-mile network of your primary provider, so a carrier-wide outage doesn’t impact both of your circuits. For ease, Blackfoot can supply a diverse LTE secondary circuit with our Managed Failover solution.
Does your healthcare organization need help solving any of these four technology challenges?
Contact our dedicated business team today to learn more about partnering with Blackfoot Communications for managed services.
#3: Get rapid responses to address today’s technology needs.
Managed services enable several rapid responses to address your healthcare technology needs. First, you are on call 24/7—and so are we. Our experts are available around the clock with a managed solution to immediately respond and mitigate problems or address any needs.
Second, healthcare organizations continue to experience mergers and acquisitions that include timely network requirement stipulations. With a managed network solution, such as Managed SD-WAN, it’s easy to bring new sites online quickly to meet rigorous deadlines. Mergers between hospitals and clinics can also lead to network blind spots and integration issues. Our managed network services provide improved network visibility that helps reduce security and performance-related issues. For example, Managed SD-WAN enables your network to be managed through a single pane of glass, ensuring network rules are consistently deployed to all branches.
Finally, as good stewards of our network technology, Blackfoot proactively keeps an on-hand inventory of our solution devices. This enables us to quickly provide clients with new or replacement devices to resolve an issue instead of waiting on an order.
#4: Adhere to strict healthcare regulations.
Security and compliance regulations are stringent and unique to healthcare—and Blackfoot has expertise in addressing those needs with our managed solutions.
Blackfoot can design a custom solution that covers all aspects of your network security, including the management of your routers, firewalls, anti-malware, and more. We have experience working with healthcare organizations to ensure technical safeguards are in place that protect the confidentiality and security of digital protected health information, such as electronic medical records (EMR).
“I wish more business partners and solution providers were as transparent and collaborative with their “access” and expertise as Blackfoot Communications.”
Bryan Dady, IT Infrastructure Director, Glacier Bancorp
"Always within reach by phone or email, with great customer service! When I have to call with any questions or support, I know I will get someone who will assist me with the utmost respect, skill, and professionalism. I highly recommend Blackfoot as a partner for any telecommunications needs.”
Sam Perkins, Center Network Engineer | IT Operations, Community Medical Center
“I was sick of dealing with an internet provider, a WiFi provider, and a separate phone provider to figure out one problem. Blackfoot was adaptable and came up with unique solutions for our business. If something goes wrong, it’s so much simpler to troubleshoot by making one call to one vendor. It’s really nice having a company that is willing to work with us.”
Ashley Grassa, Director of Operations PureWest Christie's International Real Estate
“The team over at Blackfoot has been instrumental in the success of our business. Their customer service and dedication to supporting us has been refreshing. It’s nice to be able to reach out to someone and have them genuinely want to help.”
Mike Rogers, Controller, Sleep City / Cranky Sam's Brewery / Smart Rooms
“Dusty St John and the technical support team at Blackfoot have been a pleasure to work with. Their response time when contacted with either a problem or general question is excellent. Blackfoot, especially Dusty, has also been willing to consult and help with questions about products and processes that are not necessarily part of its product suite in order to help solve problems my organization has needed help with.”
Dale Asanovich, IT Director, Hellgate Elementary School
“Blackfoot Communications provides and manages our phone solution at the Sanders County Courthouse. We had an outdated phone system that we needed to replace. The transition was very coordinated and proved to be smoother than we thought. Now we have a modern phone solution with the best tech support ever!”
Kathy A. Conlin, Sanders County Commissioners’ Office
"Blackfoot is our partner. They care as much about our business as they do their own."
Earl Akers, Director of Information Services, Western Montana Mental Health Center
“Customer service is so important in our line of work. That’s why we needed a provider who could deliver reliable voice and data services. Blackfoot has been a great partner since 2015 and truly shares our vision of customer service excellence.”
Quin Williams, Vice President, Williams Plumbing
"It’s a matter of confidence, trust and rapport."
Dan Lee, IT Support Specialist, JCCS
"While cost savings are significant, having a company that can provide timely and superior support is pretty significant, as well."
Matthew Roberts, Systems Administrator, Garlington, Lohn & Robinson Attorneys