Customer Success Story
Blackfoot cuts network latency for leading wood manufacturer by upgrading to hosted server.
Bitterroot Valley Forest Products, one of the country’s largest specialty wood product manufacturers, was experiencing high latency between their systems and hosted server provider. Headquartered in Missoula, Montana, and serving customers throughout the country, Bitterroot’s operations rely on several applications seamlessly connecting — and server latency was significantly impacting their business. They were also underwhelmed with their existing provider’s long distance technical support and were looking to move their cloud-based computing services to a local provider.
Bitterroot Valley Forest Products was already familiar with Blackfoot as their internet provider, and they consulted with their dedicated account executive to discuss options for stabilizing and improving their business functions in the cloud. Blackfoot’s hosted server was the perfect solution. It provided all of the required functionality, including domain control, VPN access, terminal server and SQL server; plus an up-time guarantee with a Service Level Agreement to back it up.
Blackfoot technicians deployed their hosted server and then went onsite to replace Bitterroot’s SonicWall firewall and complete setup for their 21 users. With our managed solution, Blackfoot handles all of their day-to-day changes, such as adding or removing accounts and ensuring all updates are current, such as operating systems and security patches.
The wood product manufacturer also added on Blackfoot’s managed cybersecurity for centralized monitoring and timely mitigation of threats to their network, plus desktop support, critical Windows updates and virus protection.
"We want all of our data to be in Missoula, not in Florida and then backed up elsewhere. We are a local company and we want to support local companies. Blackfoot has been a first class provider with world class technology and support."
Gordon Watson, CPA & Controller, Bitterroot Valley Forest Products
Server latency is no longer an issue. Blackfoot provides a complete hosted cloud solution, so Bitterroot is directly connected to Blackfoot’s network that's managed end-to-end, ensuring superior quality and low latency.
Through this partnership, Bitterroot Valley Forest Products trusts Blackfoot’s technical experts to monitor, maintain and support their server and network 24/7. By relying on Blackfoot to manage their network infrastructure, Bitterroot also freed up their internal resources to focus on the core of their business.
Finally, Bitterroot Valley Forest Products benefited from consolidating all of their services under one provider. They now receive one invoice for their solution, and with Blackfoot’s dedicated account management, they have one local point of contact should any issues arise.