VoIP Success Story: WMMHC & GLR
Managed voice solution improves operations and efficiency.
Client: Western Montana Mental Health Center
Western Montana Mental Health Center needed to replace their aging PBX phone system at their 31 locations across the state. They were looking for a solution to support telehealth as a growing service, as well as tools to help their organization to be more responsive. They partnered with Blackfoot to deploy a hosted VoIP solution with more than 500 phones for clients, staff and conferencing.
It's been a big undertaking and it has helped us throughout the organization to communicate more efficiently with each other. Blackfoot is our partner. They care as much about our business as they care about their own.
– Earl Akers, Director of Information Services, WMMHC
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Client: Garlington, Lohn & Robinson
Garlington, Lohn & Robinson (GLR), Western Montana’s largest law firm, constructed a state-of-the-art building and wanted a phone system to suit their new office’s needs. It was also time to upgrade their costly and high maintenance business phone system. Faced with a major investment to upgrade licensing and system hardware, GLR sought a better solution. Ultimately, GLR required a mo
As a long-time customer, GLR looked to Blackfoot to deliver a solution that could keep up with their growth and fit their budget. Blackfoot’s hosted VoIP solution was the ideal fit — delivering superior quality and advanced features with no upfront cost or ongoing maintenance fees.
Our consultative approach began with an in-depth product comparison. GLR worked with a dedicated Blackfoot account executive to assess their needs. Local Blackfoot network technicians were also deployed on-site to observe system usage. Through this, Blackfoot identified improvement areas and recommended infrastructure upgrades to optimize GLR’s network performance.
With our hosted VoIP solution, GLR didn’t have to purchase phones, servers or hardware or pay for annual maintenance and licensing. Instead, Blackfoot manages the system end-to-end, so GLR’s hardware and software are always up-to-date.
Blackfoot deployed 100 phones in GLR’s office and delivered comprehensive staff training, including more in-depth demos for those employees who chose more feature-rich options.
GLR upgraded to a modern VoIP system without investing a dime. Their hosted solution included installation, employee training, hosting and maintenance, plus no annual licensing fees.
To better accommodate their growth, Blackfoot also doubled GLR's internet bandwidth. By adding the hosted VoIP to GLR’s existing phone and data lines, Blackfoot became a one solution provider and implemented overall cost savings by bundling voice and data services.
GLR also continues to benefit from the local partnership with Blackfoot. They have dedicated account management with a single point of contact plus 24/7/365 local technical support available when needed.
“I wish more business partners and solution providers were as transparent and collaborative with their “access” and expertise as Blackfoot Communications.”
Bryan Dady, IT Infrastructure Director, Glacier Bancorp
"Always within reach by phone or email, with great customer service! When I have to call with any questions or support, I know I will get someone who will assist me with the utmost respect, skill, and professionalism. I highly recommend Blackfoot as a partner for any telecommunications needs.”
Sam Perkins, Center Network Engineer | IT Operations, Community Medical Center
“I was sick of dealing with an internet provider, a WiFi provider, and a separate phone provider to figure out one problem. Blackfoot was adaptable and came up with unique solutions for our business. If something goes wrong, it’s so much simpler to troubleshoot by making one call to one vendor. It’s really nice having a company that is willing to work with us.”
Ashley Grassa, Director of Operations PureWest Christie's International Real Estate
“The team over at Blackfoot has been instrumental in the success of our business. Their customer service and dedication to supporting us has been refreshing. It’s nice to be able to reach out to someone and have them genuinely want to help.”
Mike Rogers, Controller, Sleep City / Cranky Sam's Brewery / Smart Rooms
“Dusty St John and the technical support team at Blackfoot have been a pleasure to work with. Their response time when contacted with either a problem or general question is excellent. Blackfoot, especially Dusty, has also been willing to consult and help with questions about products and processes that are not necessarily part of its product suite in order to help solve problems my organization has needed help with.”
Dale Asanovich, IT Director, Hellgate Elementary School
“Blackfoot Communications provides and manages our phone solution at the Sanders County Courthouse. We had an outdated phone system that we needed to replace. The transition was very coordinated and proved to be smoother than we thought. Now we have a modern phone solution with the best tech support ever!”
Kathy A. Conlin, Sanders County Commissioners’ Office
"Blackfoot is our partner. They care as much about our business as they do their own."
Earl Akers, Director of Information Services, Western Montana Mental Health Center
“Customer service is so important in our line of work. That’s why we needed a provider who could deliver reliable voice and data services. Blackfoot has been a great partner since 2015 and truly shares our vision of customer service excellence.”
Quin Williams, Vice President, Williams Plumbing
"It’s a matter of confidence, trust and rapport."
Dan Lee, IT Support Specialist, JCCS
"While cost savings are significant, having a company that can provide timely and superior support is pretty significant, as well."
Matthew Roberts, Systems Administrator, Garlington, Lohn & Robinson Attorneys