HomeBlogManaged ConnectivityFiber Success Story: Burton Productions

Fiber Success Story: Burton Productions

FIBER ENABLES LIGHTNING FAST CONNECTIVITY AND STREAMLINED BUSINESS OPERATIONS.

Business Challenge

missoula fiber success storyBurton Productions is a digital cinema production and photography company based out of Missoula, Montana, producing content for web purposes, advertising, film, TV, and more. A stable, high-bandwidth internet connection is critical to their operations. However, their existing cable internet provider’s shared coax connection was not delivering consistent or adequate speeds.

“We’re dealing with files that are Terabytes in size. And if a client wants their files immediately, we have to transfer them to our internal devices first and then upload them online for our clients. And getting a Terabyte online that fast, most people don’t have to deal with that problem.”

– Erik Burton, Owner, Burton Productions

Blackfoot’s dedicated account executive, Jared Schmit, met with Burton and quickly learned that upload speed was their primary concern. Fiber was the perfect solution, and Blackfoot was working to bring fiber to the Stockyard complex where Burton Productions is located.

“We’ve always wanted fiber because we know what it can deliver and help us get our files online quicker. However, to get fiber, we would have had to pay upfront for the build, plus a pretty large monthly amount to maintain that connection. It was never feasible.”

– Erik Burton, Owner, Burton Productions

Our Solution

As part of a special business promotion, Blackfoot offered to help cover the cost of the fiber build for Burton Productions. Blackfoot has several active fiber construction projects throughout the state, including Missoula, Bozeman, Belgrade, and Anaconda, with a goal to connect more businesses. Helping cover the cost of the build allows more businesses to benefit from fiber optics at a reasonable price.

“Blackfoot completely changed the game for us because fiber became possible. We could afford it and they were offering packages that were right for our business needs. We don’t need to pay the most if we don’t need the most—and finally having that choice was pretty amazing!”

– Erik Burton, Owner, Burton Productions

The first phase of the project involved determining construction costs and bandwidth requirements for Burton. Blackfoot proposed 250M/100M service, 10 times faster than Burton’s existing connection. From there, it took roughly 60 business days for Blackfoot’s construction team to complete the build and turn up the fiber service.

The Result

Burton’s issues with latency and packet loss have been resolved. They have a hard-wired 10 Gigabyte fiber-optic connection and no longer experience any fluctuations in bandwidth. Plus, bandwidth can easily scale and be bumped up on the fly to assist with timely projects.

“The difference in service and quality of the connection is so noticeable, it’s almost unrealistic! And the nice part is also knowing that there’s still more there if we want it, so it could be faster. It’s 10x better than we had before—legitimately 10x faster—and we’ve been very happy, our clients are happy, and our jobs are getting done quicker.”

– Erik Burton, Owner, Burton Productions

Burton Productions also values Blackfoot’s approach to relationship management and providing direct access to our team of experts.

“When we’ve worked with Blackfoot, everyone seems like a family and that’s how we run our business. We’re all really close and like to get down to the nitty-gritty and be honest with each other. Finding another company that has the same types of values and relationships with their clients is really wholesome, and it gives us great confidence working with Blackfoot Communications.”

– Erik Burton, Owner, Burton Productions

Why Blackfoot?

quote glacier
“I wish more business partners and solution providers were as transparent and collaborative with their “access” and expertise as Blackfoot Communications.”

Bryan Dady, IT Infrastructure Director, Glacier Bancorp

quote glacier
quote cmc
"Always within reach by phone or email, with great customer service!  When I have to call with any questions or support, I know I will get someone who will assist me with the utmost respect, skill, and professionalism. I highly recommend Blackfoot as a partner for any telecommunications needs.”

Sam Perkins, Center Network Engineer | IT Operations, Community Medical Center

quote cmc
quote purewest
“I was sick of dealing with an internet provider, a WiFi provider, and a separate phone provider to figure out one problem. Blackfoot was adaptable and came up with unique solutions for our business. If something goes wrong, it’s so much simpler to troubleshoot by making one call to one vendor. It’s really nice having a company that is willing to work with us.”

Ashley Grassa, Director of Operations PureWest Christie's International Real Estate

quote purewest
quote sleep city
“The team over at Blackfoot has been instrumental in the success of our business. Their customer service and dedication to supporting us has been refreshing. It’s nice to be able to reach out to someone and have them genuinely want to help.”

Mike Rogers, Controller, Sleep City / Cranky Sam's Brewery / Smart Rooms

quote sleep city
quote hellgate
“Dusty St John and the technical support team at Blackfoot have been a pleasure to work with. Their response time when contacted with either a problem or general question is excellent. Blackfoot, especially Dusty, has also been willing to consult and help with questions about products and processes that are not necessarily part of its product suite in order to help solve problems my organization has needed help with.”

Dale Asanovich, IT Director, Hellgate Elementary School

quote hellgate
blackfoot quote
“Blackfoot Communications provides and manages our phone solution at the Sanders County Courthouse. We had an outdated phone system that we needed to replace. The transition was very coordinated and proved to be smoother than we thought. Now we have a modern phone solution with the best tech support ever!”

Kathy A. Conlin, Sanders County Commissioners’ Office

blackfoot quote
voip testimonial
"Blackfoot is our partner. They care as much about our business as they do their own."

Earl Akers, Director of Information Services, Western Montana Mental Health Center

voip testimonial
fiber testimonial
“Customer service is so important in our line of work. That’s why we needed a provider who could deliver reliable voice and data services. Blackfoot has been a great partner since 2015 and truly shares our vision of customer service excellence.”

Quin Williams, Vice President, Williams Plumbing

fiber testimonial
sd wan testimonial
"It’s a matter of confidence, trust and rapport."

Dan Lee, IT Support Specialist, JCCS

sd wan testimonial
voip phone testimonial
"While cost savings are significant, having a company that can provide timely and superior support is pretty significant, as well."

Matthew Roberts, Systems Administrator, Garlington, Lohn & Robinson Attorneys

voip phone testimonial